The Senior Manager of Customer Operations aims to ensure that MTNA offers top-notch customer service to its clients, which will increase the company’s reputation and boost both profitability and the value of the business.

About MTNA

MTN Afghanistan is a supplier of internet services in Afghanistan. It now ranks seventh out of 31 providers in Afghanistan. The speed test on this page will only assess the quality of the MTN Afghanistan network if you are connected to it.

Brief Details

• Offered by: MTN Afghanistan
• Location: Kabul, Afghanistan
• Deadline: 15 April 2023
• Type: Job
• Eligible Nation: Afghanistan

Eligibility

Education:

• Bachelor’s degree in business.
• Qualification on a professional level.
• Postgraduate diploma (MBA preferable).

Experience:

• 5 – 8 years of managerial experience in a global environment; 4 years of customer experience management expertise in the telecoms industry

Knowledge:

• Marketing skills
• Policy design and implementation
• Stakeholder relations management
• Telecommunications business savvy
• Brand management
• Business consulting
• Excellent knowledge of customer behavior
• Government relations
• Knowledge of company plans and strategies
• Knowledge of issue management strategies and crisis communication
• Legislation and compliance
• Business development
• Business performance management
• Business risk management
• Contract management
• Corporate or commercial law
• Credit management capabilities

Skills:

• The ability to inspire and encourage others.
• Interpersonal and communication abilities that are effective.
• Outstanding coordination abilities.
• Goal and direction setting abilities.
• Leadership abilities.
• Competencies in management (planning; organizing; motivating and control).
• Organizational abilities.
• Capability to think strategically.

How to Apply?

Afghan nationals interested in applying should email their applications and resumes (along with three legitimate references) to the URL contained under the apply now button.

Apply Now

For more details about this position, kindly refer to MTNA’s official website.

Similar Opportunities

• SCSC Social Connectedness Fellowship Program 2023
• Social Science in Humanitarian Action Platform (SSHAP) Fellowship 2023 (Up to £1,000)
• Bayer Foundation fellowship 2023 for Masters, Ph.D. and Medical Students (Up to €10,000)
• NBCDI Public Voices Fellowship on racial Justice in Early Childhood 2023