Applications are now being accepted for the position of Compliance Assistant at FAO in Kabul, Afghanistan. The Compliance Assistant will have the following responsibilities:

• Ensure the seamless operation of the FAO Afghanistan Complaints Feedback Mechanism in accordance with its Standard Operating Procedures, including:
• responding to incoming calls.
• Complete the call record and enter the data into the database.
• Exhibit a high level of discretion and excellent judgment.
• Keep track of database files.
• Cases should be reported to the appropriate staff members.
• Keep track of the progress of tasks that must be completed for reporting reasons.
• On a monthly basis, collect information on beneficiary comments and complaints from FAO regional offices.
• Compile quarterly progress reports on feedback and complaints received, as well as concerns resolved.
• Ensure that CFM flyers are distributed to recipients and stakeholders via initiatives.

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Brief Details:

• Offered by: Food and Agriculture Organization (FAO)
• Location: Kabul, Afghanistan
• Deadline: 16 June 2023
• Reference: 2301610
• Number of Vacancies: 2
• Work Type: Full Time
• Gender: Female
• Type: Job
• Eligible Nation: Afghanistan

Eligibilities:

Applicants must have the following:

• Bachelor’s degree in Development Studies, Statistics, Agriculture, Economics or closely related fields.
• At least 3 years of experience in monitoring and evaluation/Call Centre operations.
• Working knowledge (Level C) of English and the local languages (Pashto and /or Dari)
• National of Afghanistan.
• Work experience in more than one location or area of work is preferred, especially in field employment.
• Extensive and relevant expertise in creating, planning, and carrying out monitoring and assessment.
• English and Pashto/Dari communication, writing, and presenting abilities are required.
• Excellent computer abilities, especially quantitative analysis and Excel use.
• Ability to operate as part of a team of professionals from various technical and cultural backgrounds.
• The ability to prepare ahead of time and meet deadlines.
• Flexibility, teamwork attitude, and the ability to operate under minimal supervision; shown competence to plan, advise, and steer planning procedures on monitoring and evaluation concerns.
• Ability to use a variety of analytical procedures and techniques.
• Ability to communicate with numerous agencies and efficiently create knowledge and partnerships with other UN entities, NGOs, and governmental agencies;
• Experience with a UN agency, an international NGO, or a donor organization is highly desired.
• It is necessary to be familiar with computers and Microsoft Word, Excel, Email/Internet, and PowerPoint. Experience with Kobo and/or other mobile data collection technologies is preferred.

How to Apply?

To apply, click the apply now button below and complete the online form.

Apply Now

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For more information, kindly refer to FAO’s website.