Applications are open for Roster- Business Support Assistant Job Vacancies at UN World Food Programme. The Roster- Business Support Assistant will have the following responsibilities:

• Accept complaints, feedback, and requests for information. Log, refer, and close cases and consent status correctly, precisely, and promptly into the CFM customer relationship management (CRM) tool in accordance with SOPs and the consent given by the CFM User.
• Fill out surveys, if asked.
• As per the SOP, refer instances to the appropriate focal point. This entails adhering to protocols for managing delicate cases, as well as promptly addressing claims of fraud and sexual exploitation and abuse (SEA).
• Implement performance management guidelines and training. As needed, provide peers assistance.
• In all of your dealings with the CFM User, follow WFP’s Guide to Personal Data Protection and Privacy (PDPP) and report any instances where the PDPP has been violated.
• Always respond with professionalism, especially while dealing with challenging or stressful situations involving CFM Users and coworkers.
• Identify and communicate to the CFM Manager areas that need improvement in a proactive manner. These may include, but are not limited to, the quality and correctness of the information shared with the CFM User, technical problems with the CRM, enhancements to the data intake form, and protocols for managing challenging CFM Users.
• Encourage efforts to increase the CFM’s visibility among impacted communities, WFP staff, and humanitarian actors; this could entail, among other things, field trips and/or presence at meetings.
• When needed, proactively ask the CFM Manager for advice.
• As needed, carry out additional tasks.

Quick Details:

• Provided by: World Food Programme
• Locations: Kabul, Afghanistan
• Deadline: 29 June 2024
• Gender: Any
• Type: Job
• Number of Vacancies: 10
• Contract Duration: 1 Year
• Reference: 833386
• Minimum Education: Bachelor’s Degree
• Eligible Nations: Afghanistan

Eligibility Criteria:

• Secondary school education completed.
• Higher learning in place of practical experience

The following conversions can be used to replace experience with relevant, finished university degrees:

• Master’s degree completion is equivalent to one year of job experience.
• A bachelor’s degree completed is equivalent to two years of work experience.
• For female candidates, partial completion of coursework prior to 2022 may be approved for one or two years of experience.
• Three or more years of relevant experience working in customer service, business support, or administration.

Ideal Work Experience:

• Familiarity in gathering data and creating reports.
• Expertise in offering clients prompt help.
• Adept at using computer software and office supplies, including Microsoft Word.
• Understanding labor procedures and techniques to do tasks with less oversight.
• Gives and receives information from a variety of people with grace and tact.
• Capacity to recognize disparities in data and address issues that need to be addressed.
• The capacity to mentor more junior employees or provide them with basic on-the-job training.
• Fluency in both oral and written communication in English and local languages (Pashto/Dari).

How to Apply?

To apply, kindly click the apply now button below, and complete the form.

                                   Apply Now

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For more details, kindly refer to WFP’s website.