Do you want to become a customer service expert and hone your professional communication skills in a free online course? If so, don’t miss this opportunity! This training course teaches you the basics of customer service. They show you how to focus on customers to understand their expectations and help you improve their experience of your business. They explain how to manage stress and interact constructively with customers over the phone to resolve complaints. People’s perception of your company’s brand is determined by the customer’s experience, so sign up to ensure they’ll remember you fondly.

Finally, They explore different ways to manage stress effectively. As a customer service professional, you may experience work-related stress, and learning how to handle it professionally and gracefully is key to your success and happiness. They describe proven methods for dealing with the stress of interacting with the public. Sign up for this online training to improve your customer service skills and advance your career.

Quick Details:

• Published by: Workforce Academy Partnership
• Format: Online
• Deadline: No deadline
• Duration: 1.5-3 Hours of Learning
• Gender: Any
• Type: Online Course
• Eligible Nation: International

Benefits:

In This Free Course, You Will Learn How To:

• Define ‘customer service’.
• Discuss how to focus on customers and their needs.
• Explain how to use expected etiquette in the workplace.
• Describe the rules of proper telephone etiquette.
• Outline how to effectively deal with customer complaints. Describe how to handle stress caused by difficult customers.

Eligibility Criteria:

• Anyone from any nation may apply.
• You can apply whenever you want and whenever you want to end.
• All Alison courses are free to enroll and complete. To pass this certification course and become an Alison graduate, you must score 80% or higher on each course assessment. When you complete this certificate course, you have the option to earn an official degree, which is a great way to share your achievements with the world.

How to Apply?

To apply, click the apply now button below.

                               Apply Now

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For more information, kindly visit the Alison’s website.